FAQ

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Product & Materials

Our tug toy is crafted from 100% natural, non-toxic BullyTuff™ Rubber, designed for extreme durability while remaining safe for your dog’s teeth and gums.

While our toy is built for power chewers and strong tuggers, no dog toy is truly indestructible. We always recommend supervised play and replacing the toy if it shows signs of excessive wear.

Yes! The rubber used in our BULLYBITE tug toy has passed EN71, PAHs, and ASTM963 safety standards, ensuring it is free from harmful chemicals and safe for heavy-duty play.

Our toy is specifically designed for medium to extra-large dogs, including breeds like Pit Bulls, Rottweilers, Mastiffs, and other power chewers.

Here’s a breakdown of the EN71, PAHs, and ASTM F963 standards that our BULLYBITE rubber has passed

  • EN71 (European Toy Safety Standard)safe, non-toxic, and durable, meeting the same safety standards required for children’s toys in Europe.
  • PAHs (Polycyclic Aromatic Hydrocarbons) Test – Confirms that our natural rubber is free from harmful chemicals often found in low-quality plastics, reducing health risks for both dogs and humans.
  • ASTM F963 (U.S. Toy Safety Standard) toys are free from hazardous substances, structurally safe, and designed to withstand rigorous play.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5-7 business days.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for orders over $100

Not at the moment but stay tuned!

100 Day replacement guarentee

Here's how it works:

If your bully destroys their toy, simply snap a photo and send it over to us at maddy@bullybite.com.au. We'll assess the damage and if your BULLYBITE qualifies for a replacement, we'll send it out to you for free.

Please note: Chew marks resulting from normal wear and tear are not covered by this guarantee.

Returns & Refunds

Share details about your shipping policies, item returns, or customer service.

Yes, we offer refunds but return postage cost is at the buyers expense.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.